Frequently Asked Questions

Looking for answers to common questions about PixMax and our design services? Check out our FAQ page for helpful information and guidance. From pricing and project timelines to design specifications and file formats, we have you covered. If you can’t find the answer you’re looking for, don’t hesitate to contact our friendly support team for assistance.
Where are Pixmax designers located?
At PixMax, we have a global reach and recruit talent from over 20 countries across Asia, Europe, Australia, and North & South America to meet the diverse design needs of our customers. Our team consists of full-time employees who receive competitive salaries and benefits.
What is turnaround time?

We aim to provide speedy and efficient design services. Typically, simple projects can be completed within 1-2 days. However, for more complex tasks such as custom illustrations, web/app design, landing pages, infographics, multi-page booklets, and pitch decks, additional time may be needed to ensure high-quality output. Despite this, most simple revisions can still be accomplished within one day.

How many designs can i get in a month?
We prioritize both speed and quality in our design services. The number of designs we can deliver in a month depends on the complexity of the project and the timeliness of your feedback and responses to our team.
What design software do your designers use?
We primarily use Adobe products. For presentations, we may use Google Slides.
How does Pixmax's 30-day money back guarantee work?
All of our monthly plans come with a 30-day money-back guarantee. Canceling your subscription is easy and hassle-free, either through customer portal or by contacting our support team. We stand by the quality of our service, so we don’t rely on fine print to keep you as a customer.
Whats is Pixmax's unlimited graphic design means?
You can enjoy unlimited graphic design services with Pixmax without worrying about hourly or per-project costs. You can submit as many design projects as you want, and our team will complete them in the order you set. Once a project is finished, we’ll immediately start working on the next one in your queue.
What is the max amount of updates I can expect in one day?

Our goal is to provide daily output delivery for revisions and a maximum turnaround time of 48 hours for new projects. The actual delivery time depends on the complexity of the designs in your queue and the project requirements. To ensure accurate and timely completion, we recommend submitting comprehensive project descriptions and as many examples as possible to help our team understand your vision.