Scope of Services

At Pixmax, explore the range of services that we can provide to enhance your business, and gain insight into the responsibilities and benefits of being an active customer.

Our primary goal is to provide our clients with a comprehensive suite of services and to integrate all of their design needs into a reliable, transparent, and efficient business model. To achieve this, our support team works in close partnership with our skilled graphic and web designers, ensuring that we can deliver as many services as possible to meet our client’s needs.

Pixmax offers clients questionnaires that aid in organising their ideas in a concise manner, enabling us to create the desired output. Nonetheless, there may be instances where we are unable to take on certain projects due to various factors such as the level of complexity, the time required, or the fact that we specialise in design services and not content creation.

We have provided a list of projects that we can undertake on this page, as well as those that we are unable to undertake. If there are any doubts about our abilities, we encourage clients to reach out to us for confirmation.

Our Work Process

To ensure that we provide consistent volume and accurate turnaround times to all our clients, we have created a stringent scheduling and workload system. By utilizing this system, we can establish a reliable turnaround time that benefits both our clients and our team, enabling us to make more efficient plans.

Our approach involves allowing for “2 Active Requests” per subscription. This means that we work on two requests at all times, based on the number of subscriptions on your account. For instance, having one subscription allows for two active requests, while two subscriptions allow for four active requests, and so on. Increasing the number of subscriptions helps you to manage higher volumes by adding more designers to your account.

Each request has an individual turnaround time, which we aim to keep within 1-4 business days.

Our Workflow

Submit

1

To ensure that we extract the most valuable information from our clients, we offer a standardized set of questions that have proven effective in the past. All you need to do is fill in the necessary details and provide any additional information that may be pertinent.

Design

2

To ensure that we extract the most valuable information from our clients, we offer a standardized set of questions that have proven effective in the past. All you need to do is fill in the necessary details and provide any additional information that may be pertinent.

Download

3

To ensure that we extract the most valuable information from our clients, we offer a standardized set of questions that have proven effective in the past. All you need to do is fill in the necessary details and provide any additional information that may be pertinent.

Active Requests

In Progress

When a request is marked as “In Progress,” it is considered an “Active” item in the queue. This means that once the initial design draft is submitted for review, it will be removed from the queue, and a new design project will begin.

Review

If a request is marked as “Review,” it will be removed from the list of active requests and remain inactive until the client provides feedback on changes or completion.

Rework

In case you are dissatisfied with the content we have published in the review section, you have the option to ask for a rework. We give high priority to rework requests, and as soon as your designer begins working on your request, the status will be changed to ‘In Progress’ once again.

Here’s What You Can Expect from Us

Transparent updates on the progress of each project.

Follow up from designers when the project is created and when a draft is delivered.

We offer quick turnaround times for professional graphic designs (1 to 3 business days*) and web designs (2 to 4 business days*) (*The time required for larger and more complex requests may vary depending on the overall complexity of the request).

We offer the flexibility to request as many revisions and variations as needed to achieve the desired final product.

Fully licensed stock images, footage, and audio are used where applicable.

Clients can also request and receive all source files with full ownership.

We provide access to support teams and leadership to assist in any situation.

Here’s What We Need from You

Effective communication is key to the success of any relationship, including the one we hope to build with you. To ensure that we deliver the best results in the shortest time possible, we kindly request that you provide us with clear and detailed instructions for each request. Providing links, images, or videos of your preferred work samples can greatly aid us in understanding your preferences and style.

It is important to note that our team is made up of human beings who strive to provide the highest quality designs. However, since art is subjective, we may not always meet your expectations on the first attempt. In such cases, we kindly request that you provide us with constructive feedback that respects our team’s efforts.

As we continue to work together, our designers will become more familiar with your needs and preferences, and we will be able to complete your requests more efficiently each time.

Over 100+ Design Services Covered

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Billboards
Digital ads
Magazines ads
Newspaper ads
Print ads
Retargeting ads
Facebook ads
Google ads

Branding & Logos

Logos
Wordmarks
Typography
Business cards
Labels
Letterheads
Stationaries
Packaging
Brand guidelines

Books & Magazines

Magazine covers
Magazine internal pages
Booklets internal pages
Book covers
Ebook internal pages
Ebook covers

Illustrations

Character & Mascot
Custom illustrations
Icons
Album art
Book covers
Comic novels
Concept art
Characters & mascots
Custom Infographics
Graphic novels
Infographics
Portraits & Caricatures
T-shirts
Tattoos

Merchandise

Clothing & Apparel
Mugs
Bags & Totes
T-shirts
Hats
Hoodies
Pullovers
Tags
Greeting cards

Marketing

Presentations
Powerpoints
Slide decks
Brochures
Email templates
Infographics
Presentation & Pitch deck
Sales sheet
Signage
Email graphics
Marketing graphics

Print & Promotion

Greeting card
Custom tradeshow design
Promotional items
Flyers
Certificates & Awards
Invitation
Catalogs
Menu
Post Card
Posters
Signage
Stationaries
Stickers
Tradeshow banners
Step and repeat
Restaurant menus
Retail bags
Rollup banners
Vehicle wrap
Game designs
Mailers
Coupons
Leaflets

Social Media

Youtube banner
Youtube thumbnails
Social media banners
Social media posts
Instagram post
Instagram story
Twitch banner
Facebook cover photo
Facebook post
Facebook avatar
Linkedin banners
Linkedin posts
Twitter header
Twitter banner

UX/UI

App design
Landing pages
Website design
Web design – Ecommerce
Web design – Landing pages
Web design – Shopify
Web design – Squarespace
Web design – Wix
Web design – WordPress themes
UX/UI
UX/UI – Icons

Other

Blog graphics
Slider images
Photo edits
Podcast covers
Album cover
Custom projects
Vectorized images